Payne Edinburg Chrysler Dodge Jeep RAM

Very helpful respectful young man named Adrian helped me in my purchasing of the vehicle a 2021 Honda passport the car itself is good, but it was sold almost the same way it was traded in. The exterior of the vehicle was fine but the interior was not. It was very dirty the gauge cluster was stained and cloudy from being sprayed with armor all and one of the tire valve caps was missing. No follow up after the sale and after mentioning the issues that I had been handed down with the vehicle no one bothered to call and check up after I raised my concerns. Felt as though I was a second rate customer who didn't deserve to be treated the same as the customers who purchase new vehicles especially the brands they sell. Until the issues are resolved I will share my experience with family and co workers, friends and caution them about my experience if they are looking for a good CLEAN pre-owned car. After no luck on my third visit at the dealership I just rather hire a professional and pay the $100 to have it done correctly and not bother with his dealership again.

I made an appointment to come in and look a Jeeps the day after Christmas. After spending 11 am - 3 pm I finally got the Jeep Wrangler 4Xe I always wanted. But felt like the sales manager was trying to get the highest maximum payments out of me and they had already taken my trade-in before we even agreed on a monthly payment. Which ended up being still over $100 that I asked for. Not even a week after the purchase of a brand-new truck the check engine light keeps coming on and off. When I tried to reach the service department several different times by phone, no one would answer or I would get constantly redirected to a new department. I finally called the sales department who transferred me to the right service department and set up an appointment with Frank. We arrived on time and had to wait a bit since that was the time the service department was having a staff meeting. Then when we were finally greeted by Frank he was short and rude and very unhelpful. He took the keys and said he would need the car for at least 2 days to run a diagnostic test. When I got upset that I had no idea they needed to keep the car to run a test he played it off on the person who helped me make the appointment. Like it was their fault I was misinformed and acted like he couldn't care less. I am extremely dissatisfied with my experience at this dealership and won't be purchasing or servicing my new Jeep here again. I DO NOT RECOMMEND THIS DEALERSHIP.

My husband and I went for an oil change on his challenger 12/01/23. We arrived to the dealership for our appointment at 9am. We asked multiple times if the vehicle was ever ready, and kept getting “not yet”. Finally, after 3 1/2 hours and one last time asking, they handed us the keys and the paperwork. We were waiting in the lobby, no phone call, they knew where we were the whole time, and wasted our entire morning when the car so happened to have been ready an hour after our arrival. When asked the last time, the advisor was on the phone. Another person was the one to just flat out hand me the keys and the paperwork without signing. No longer a willing customer. 0/5 stars if it was possible. Service advisor Jesus Alberto, as per the paper work.

Amazing experience, Alan helped me out in the lease on a new grand Cherokee and it was smooth, he explained a lot of things i didn’t know about leasing and help me understand and trust the process. I love my new SUV and i will recommend my friends and family to go to Payne and buy with Alan, he is very professional and knows his product very well.